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Photo by Andrey Larionov on Unsplash A friend of mine, dipping her toe into people management for the first time, was having a hard time. She’d been working with a virtual assistant, and despite good intentions on both sides, it just hadn’t worked. Tempers had flared. Assumptions were made. It was exasperation at dawn! When she talked it through, she wasn’t asking how to be a better manager in a textbook sense. She was asking something much simpler: " What do I need to look