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Photo by Volodymyr Hryshchenko on Unsplash I once was interviewing a candidate for a design engineer role and I was really struggling. The candidate was trying to explain their final year project thesis and, from words alone, I couldn't follow. Without thinking, they picked up a pencil and started drawing on a nearby notepad, and their dialogue immediately stopped. They needed to communicate visually in order to explain more clearly. Words for them was not enough. A visual c

Photo by Andrey Larionov on Unsplash A friend of mine, dipping her toe into people management for the first time, was having a hard time. She’d been working with a virtual assistant, and despite good intentions on both sides, it just hadn’t worked. Tempers had flared. Assumptions were made. It was exasperation at dawn! When she talked it through, she wasn’t asking how to be a better manager in a textbook sense. She was asking something much simpler: " What do I need to look